Now that you’ve enjoyed your visit to thedresscode, why not recommend us to a friend.
Terms & Conditions
thedresscode.co.uk website Terms and Conditions.
Please read the terms and conditions carefully before placing an order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below. Please also read our Privacy Statement regarding personal information provided by you.
Before placing an order, if you have any queries relating to these terms and conditions, please email our customer service team at customerservice@thedresscode.co.uk
These terms may change from time to time without notice to you. Changes will apply to any future orders received. Once your order is confirmed, we will not be able to make any changes.
Delivery Information And Costs
United Kingdom £4.99
European Union £15.00
Europe exc EU £23.00
North America £25.00
Rest of the World £35.00
Delivery Times
The Schedule below sets out our Standard Delivery Time, however, we endeavour whenever possible to deliver orders as rapidly as possible.
United Kingdom 3-4 Working Days
European Union 3-5 Working Days
Europe exc EU 3-5 Working Days
North America 3-5 Working Days
Rest of the World 3-5 Working Days
Delivery Address Options
We are unable to change from a residential delivery address to a business delivery address once the order has been dispatched.
Price And Payment Options
We accept Visa, Visa Delta, Visa Electron, Maestro*, MasterCard and Solo.
thedresscode uses two independent companies to process all the payments and the company does NOT have access to the card payment information of its customers. The details of the card used to make the payment are processed directly by Sagepay.com a secure online gateway which encripts the information in a secure host environment and it acts as an intermediary between our website and Merchant Service who process the payment of the transaction.
Sagepay.com confirms to thedresscode.co.uk that the card details are authentic and that the card information provided by the customer during the payment process is genuine. Assuming that sagepay and Merchant Service are satisfied with the payment details provided the card will be charged with the amount of the invoice.
thedresscode.co.uk reserves the right to check the authenticity of the purchaser and card details should they wish to confirm that the purchaser and card details provided are genuine.
Your credit card will be charged when you place the order. We will email you to confirm dispatch.
The total cost of the order is the price of the products ordered plus the delivery charge.
Further information for overseas customers.
The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit or debit card company. Customers outside the United Kingdom will also be liable for any import duty, quotas, permits, product restrictions and other local requirements. You are advised to check the latest applicable local requirements before placing an order.
*We are unable to accept international Maestro cards.
Quotes for overseas delivery charges are available on request. Please email our customer service team at
customerservice@thedresscode.co.uk
Credit Card Validation
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the check-out stage.
Returns
A security seal is attached to all our garments. Please try on the garment prior to removing this seal as, once this seal is removed, refunds can only be given in accordance with your statutory rights.
We guarantee to refund any item you are not completely happy with when you return it to us in its original condition and with the security seal intact within 14 days of receipt. Refunds will be credited to your original method of payment and will be subject to the deduction of carriage charges.
If a delivery is returned to thedresscode, as a result of the customer providing incorrect delivery details, being absent or customer negligence we will attempt to contact the customer by email or telephone. In order to resend the delivery thedresscode will recharge the full carriage cost to the customer.
Returns By Post (ALL COUNTRIES)
Any goods purchased can be returned within fourteen days of delivery. The customer must notify thedresscode within 7 working days of receipt from the day after delivery of the merchandise, that they want to return goods and request a Returns Authorisation Code [RAC]. This can be obtained by sending an email to: returns@thedresscode.co.uk
Please give us the following details:
- The invoice number
- The product being returned
- The reason for returning the product
- Do you require an exchange or a refund?
Goods must be returned within seven working days of the Returns Authorisation Code being issued otherwise the Returns Authorisation Code will be cancelled.
Please complete the RAC as required and return your product to us with a copy of the RAC – the item must be unused and in its original box with the security seal on the garment intact. We recommend that you send returned goods by recorded delivery as thedresscode cannot be responsible for items lost in the post.
Returns by post cannot be accepted without a valid Returns Authorisation Code. You will be unable to get a Returns Authorisation Code from the website if more than 14 days has passed since you received the items.
Refunding The Delivery Charge (All Countries)
If a mistake has been made on an item sent to you or the item is faulty, damaged, of unsatisfactory quality or unfit for purpose, we will refund the delivery charges you have paid to receive that item unless it was sent to you with other items which you are not returning.
Statutory Rights
Your UK statutory rights are not affected by our returns policy.
Product Information
Every effort has been made to display as accurately as possible the colours of the products that appear on the website. However, the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.
All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible. Please refer to the size guide for clarification.
We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been incorrectly stated, including prices and promotions.
Prices are subject to change without notice. Prices are inclusive of vat and goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is processed, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will receive an immediate refund for the out of stock items.
Purchase Of Products
When you place an order on our website we shall email you an acknowledgement.
Once you have checked out and your order has been confirmed you will not be able to make any changes to your order, so please ensure that everything is correct before clicking the confirm button.
Any discounts triggered by the entry of a promotional code will not be applied until the order is accepted but will be detailed on the invoice.
We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following:
- The product ordered being unavailable from stock
- Our inability to obtain authorisation of payment
- The identification of an error within the product information, including price or promotion
If there are any problems with your order we shall contact you. We reserve the right to reject any offer to purchase by you at any time.
We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.
General
For details regarding the use of data supplied by visitors to the site, please see our Privacy Statement. We shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this website.
All rights, including copyright, in this website are owned by or licensed to The Dress Code. Any use of the site or its contents, including copying or storing the site or its contents, in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of thedresscode.co.uk.
We have taken every care in the preparation of the content of this website. To the extent permitted by applicable law, and save as otherwise specified by us, we disclaim all warranties, express or implied, as to the accuracy of the information contained in this website.
Certain (hypertext) links in this site will lead to websites which are hosted by partners of thedresscode. When you activate any of these you will leave thedresscode.co.uk website and we have no control over, and will accept no responsibility or liability in respect of, the material on any website which is not under our control.
thedresscode makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won’t cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. thedresscode shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
These exclusions of liability shall not apply to any damages arising from death or personal injury caused by our negligence.
Times quoted in these terms and conditions are GMT or BST (as applicable).
These terms and conditions shall be governed by and construed in accordance with English Law and it is agreed that the English courts shall have exclusive jurisdiction in the event of a dispute. If any terms shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severed and shall not affect the validity and enforceability of the remaining provisions.
Privacy Policy Statement
We are committed to maintaining your privacy. Our privacy policy statement is given below. If we make changes to this policy, we will notify you through our regular newsletter and by updating this statement on our website.
What information do we collect?
We ask for your name, telephone number, home address and email address. When a purchase is made on our site, in addition to the above, we also ask for delivery address and payment method details. We may obtain information about your usage of our website to help us develop and improve it further.
What The Data Will Be Used For?
Your data will enable us, and our processors, to fulfil your order and to notify you about important functionality changes.
We will also send you email newsletters from time to time to inform you about our products, services, promotions and special offers from thedresscode.co.uk. If you do not wish to receive email newsletters simply unsubscribe from the email at any time or send an email to customerservices@thedresscode.co.uk in each case writing "unsubscribe" in the subject heading.
We comply with the standards, procedures and requirements laid down in the UK Data Protection Act to ensure that the personal information you give us is kept secure and processed fairly and lawfully.
In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme. At all times where we disclose your information it will remain secure. If you believe your details are incorrect you may correct those details by following the procedure set out above.
Contact Us
If your query relates to an order or feedback regarding this site call us between 9.30am and 5.30pm (GMT/BST)
Monday to Friday.
Customer Service: 00 44 0845 272 2393
Alternatively email on customerservice@thedresscode.co.uk
This website is operated by The Dress Code
Address: Fortair House Monks Way London NW11 0AF